Privacy Policy

Who this policy applies to

This policy applies to visitors and customers who interact with our site, subscribe to updates, or contact us. If you book through a partner platform, that partner may also process your data under their own policy.

Information we may collect

• Contact details you give us (for example name, email address, or phone number) when you use our contact form, request a brochure, or write to our Tour Concierge.
• Booking-related details you provide when you arrange a journey (party size, preferences, accessibility needs, and similar information needed to deliver the service).
• Technical data such as IP address, browser type, device type, general location (country or region), pages viewed, and approximate time on page. This helps us keep the site secure and improve performance.
• Communications you send us (for example email content) so we can respond and keep a record of your request.

How we use your information

We use personal information to respond to enquiries, operate and improve the site, process and manage bookings, send service-related messages, comply with law, and protect our customers and business (including fraud prevention and security monitoring). We do not sell your personal information.

Legal bases (where applicable)

Depending on your location, we rely on appropriate legal bases such as: performing a contract with you (for example delivering a booked tour), our legitimate interests (for example improving the site and securing our systems), your consent (where we ask for it, such as certain marketing emails), or compliance with a legal obligation.

Cookies and similar technologies

We use cookies and similar technologies that are strictly necessary for the site to function, and where applicable analytics or marketing tools that help us understand how the site is used. You can control cookies through your browser settings. If you block certain cookies, some features may not work as expected.

Sharing and processors

We may share information with trusted service providers who help us host the site, send email, analyse traffic, take payments, or run customer chat. They may only use the data to provide services to us and must protect it appropriately. We may also disclose information if required by law or to protect rights, safety, and security.

Retention

We keep personal information only as long as needed for the purposes described above, to meet legal or accounting requirements, or to resolve disputes. When data is no longer needed, we delete or anonymise it where practicable.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to processing or to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a data protection authority.

To exercise these rights, contact us using the details below. We will respond within a reasonable time.

International transfers

Our business may process data in the United Kingdom, the European Economic Area, or other countries where our providers operate. Where required, we use appropriate safeguards (such as standard contractual clauses approved by regulators) for transfers outside your country.

Children

Our site and services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have done so, please contact us and we will take steps to delete it.

Changes to this policy

We may update this policy from time to time. The “Effective date” at the top will change when we do. Please review this page periodically. If we make material changes, we will take reasonable steps to notify you where appropriate.

Contact us

Questions about privacy or this policy:

• Email: support@onejourney.com
• Accessibility: accessibility@onejourney.com (see also our Terms and Conditions)
• Web: Contact page